05 | Own It
BUILD TRUST, NAVIGATE CRISES
In times of crisis, authenticity is key – especially for CEOs and leaders. A crisis or public backlash can challenge your position and brand, but it can also strengthen them. The solution? Transparency, clear communication, and a focus on solutions. We help you take a bold stand when it matters most and build trust on every level – with customers, employees, partners, and the public. Establish yourself as a credible leader and reinforce your position for the long term.
WHAT HAPPENS IF I SCREW UP?
Set guidelines for conflict management and responses to negative feedback. If you do a mistake, you need to own up to it honestly and talk about how you're going to make change around it.
Handle negative comments promptly and with care. Moreover, always remain professional online.
Are there compliance or security issues that must be addressed? Have a plan for mitigating these risks.
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