05 | Stand Firm
SOCAL MEDIA LEADERSHIP STRATEGY #v2b
Leaders are needed not just in good times but also in times of crisis. If you've established yourself as an authentic, transparent, and responsible leader, your audience will continue to trust you even in difficult moments. We help you craft a crisis communication strategy based on transparency, accountability, and a clear message—rather than just offering a quick response. Authenticity is key: when you’ve built trust in advance, you can remain strong even during a storm.
WHAT HAPPENS IF I SCREW UP?
Set guidelines for conflict management and responses to negative feedback. If you do a mistake, you need to own up to it honestly and talk about how you're going to make change around it.
Handle negative comments promptly and with care. Moreover, always remain professional online.
Are there compliance or security issues that must be addressed? Have a plan for mitigating these risks.
