Immersive Technologies Are The Future of Engagement
The future of excellent customer engagement lies in the early adoption of immersive technologies. In ten years, the overwhelming majority of surveyed customers expect drones, chatbots, virtual assistants to be an integral part of their customer experience. Even in five years, customers predict they will use an autonomous vehicle and think virtual reality will become part of their life.
Top-level managers also have to take into account these expectations, providing their followers on Social Media with a highly technological environment, including, for example, downloadable podcasts and live streaming sessions.